Website Capitec Bank
Capitec Bank is the largest retail bank in South Africa by client numbers and a leading digital bank, offering simplified personal and business banking solutions.
Capitec Bank is the largest retail bank in South Africa by client numbers and a leading digital bank, offering simplified personal and business banking solutions. It provides a range of financial products, including transactional, savings, and investment accounts, along with credit and insurance options. The bank also operates as a Mobile Virtual Network Operator (MVNO) with its Capitec Connect service, offering affordable prepaid data and airtime deals.
About The Role
- To support the vision and strategy and enhance the capability of a Business Unit through the development and implementation of innovative business processes and models.
- To identify process improvement opportunities that will enhance the functioning of the Business Unit in line with its strategic objectives and regulatory requirements and ensure the business benefit is achieved through measurement of success.
Experience
- Minimum of 5 years relevant experience in processing systems, processes, procedures and support in a similar environment
- Proven experience in data analytics, business model design, business process development or improvement, operationalisation of new business process solutions and improvements.
- Experience in Six Sigma, Lean, TOC, Business Improvement, Agile
- Strong critical thinking, data-driven decision-making, and feedback skills.
- Ability to work cross-functionally and influence without direct authority.
- Experience with process mapping, service blueprints, and implementation planning.
- Comfortable driving both strategic and delivery-focused initiatives.
Qualifications (Minimum)
- Grade 12 National Certificate / Vocational
- A relevant tertiary qualification in Engineering – General
Qualifications (Ideal or Preferred)
- A relevant post-graduate qualification in Engineering – General or Information Technology
Knowledge
Minimum:
- Own and enhance product roadmaps for notice deposit, fixed-term, main, and access-anytime accounts.
- Collaborate across business units (legal, marketing, client care, delivery teams) to ensure seamless product experiences and operational excellence.
- Lead process mapping, service blueprinting, and implementation roadmaps.
- Monitor product health, identify friction points, and drive data-driven improvements.
- Guide and direct paired business analysts, ensuring clear requirements and effective delivery.
- Support post-implementation by overseeing outcomes, addressing operational issues, and facilitating necessary changes or training.
Skills
- Communications Skills
- Analytical Skills
- Problem solving skills
- Interpersonal & Relationship management Skills
- Facilitation Skills
- Negotiation skills
