Website ANEW Hotels & Resorts
ANEW Hotels & Resorts is a South African hospitality group founded in 2017 by CEO Clinton Armour and the Armour family.
About ANEW Hotels & Resorts
ANEW Hotels & Resorts is a family driven company that currently owns and manages 14 properties across regions of Gauteng, KwaZulu-Natal, Mpumalanga, Western-Cape and North-West Province. Along with our driving ambition to grow, we seek the right partners with strategic properties where there will be a long term, sustainable and mutually beneficial relationship.
Job Description
ANEW Hotel Green Point is looking for a highly organized and customer-focused Reservationist to join our team. The Reservationist will be responsible for managing reservations, assisting customers, and ensuring smooth and efficient booking processes. The ideal candidate should have excellent communication skills, attention to detail, and a passion for delivering exceptional customer service.
The successful candidate will be based in Cape Town, Green Point.
Role Purpose
Manage hotel reservations while optimizing revenue and ensuring exceptional guest service through accurate inventory management.
Key Responsibilities
Reservation Management
- Process all booking channels
- Manage OTA platforms
- Handle group reservations
- Monitor room inventory
- Track cancellations
- Maintain booking records
- Ensure data accuracy
Revenue Optimization
- Support rate management
- Monitor occupancy levels
- Track revenue targets
- Process deposits
- Monitor credit limits
- Generate forecasts
Guest Service
- Handle booking inquiries
- Process confirmations
- Manage modifications
- Support special requests
- Communicate policies
- Coordinate departments
- Maintain guest data
- Ensure satisfaction
System Administration
- Maintain Opera PMS
- Update inventory
- Monitor rate parity
- Generate reports
- Track statistics
- File documentation
- Support audits
Required Skills
- Opera PMS expertise
- Revenue management
- OTA knowledge
- Communication skills
- Problem-solving ability
- Attention to detail
- System proficiency
- Industry experience
- Multitasking and time management skills
- Sales and upselling techniques
To apply for this job please visit careers.anewhotels.com.
