Job Description

A vacancy currently exists for the position of Exports Administrator. The Exports Administrator will be responsible for the processing of all export sales orders from start to finish, and to provide a support function for the sales team.

Key duties and responsibilities

• Oversee and process all exports customer transactions accurately and timeously from entry to finalisation, ensuring compliance with the relevant regulations.
• Oversee all related export documentation, invoices and inspections.
• Manage all exports customer feedback requirements regarding order status, back order reporting and general inquiries in adherence to all policies and procedures.
• Provide a supporting role to the sales team.
• Develop positive relationships with exports customers and provide professional customer service and support to these customers.
• Foster relationships with internal colleagues and relevant business departments, to ensure correct dispatch of export orders.
• Use initiative and be proactive in resolving exports customer queries promptly.
• Promote total customer satisfaction internally and externally through providing professional services and prompt query resolution.
• Other duties as assigned.

Education, Experience and Key Competencies

• Grade 12
• Exports qualification / logistics or similar (highly beneficial)
• At least 3 years’ experience in a similar role
• Understanding the exports cycle, cross trade and documentation
• Understanding of exports sales environment and export documentation
• Knowledge of the South African and foreign customs acts
• Computer knowledge: SAP and Microsoft Office
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills, telephonic as well as mail.
• Excellent organisational skills and attention to detail.
• Strong analytical and problem-solving skills.