Website Fidelity Services Group
Fidelity Services Group is Southern Africa’s largest integrated security solutions provider. The company, which was founded in 1957, offers a wide range of services for both residential and corporate clients across the region.
About Fidelity Services Group
Fidelity Services Group is Southern Africa’s largest integrated security solutions provider. The company, which was founded in 1957, offers a wide range of services for both residential and corporate clients across the region. The company stays current with global trends and technological developments to innovate and maintain its leadership in the security industry. Provides manned guarding and specialized security services for residential and commercial complexes, retail, financial services, industrial facilities, and government.
Job Description
REPORTS TO: Technical Manager
QUALIFICATION & EXPERIENCE:
- Matric or equivalent
- Minimum 5 years’ experience as an alarm technician
- Extensive programming, wiring, installations and fault finding experience
JOB REQUIREMENTS & OTHER ATTRIBUTES:
- Valid driver’s licence essential
- Must be PSIRA registered (Grade C)
- Sound knowledge of DSC, FBI, CADDX, IDS, Paradox and Telecom systems
- Knowledge of CCTV, Intercom systems and access control advantageous
- Able to work standby as and when required
INTERNAL CLIENTS:
- Installations
- Servicing
- Investigations
- Operations
- Technical Trainer
EXTERNAL CLIENTS:
- FADT customers
- Suppliers
Duties (Technical):
- Perform alarm installations as per quotation
- Program alarm panels / system as per specifications
- Issue clients with quotes on site for additional equipment if necessary
- Plan the cable runs with the wireman
- Obtain customer codes before attending a call daily and when on Standby
- Complete handovers
- Complete invoices and job cards after every installation
- Provide feedback to Manager / Supervisor and Call Centre upon completion of a call
Performance Standards (Technical):
- Ensure that installation corresponds to Sales Rep’s quotation
- Ensure that alarms are programmed according to FADT prescribed standards
- Ensure that the correct details are quoted
- Adhere to SHE requirements at all times
- Ensure that the correct customer details are obtained prior to attending the call
- Ensure that handovers, invoices and job cards are completed accurately and within prescribed standards
- Ensure that feedback is provided timeously to the relevant parties
Duties: (General):
- Download cites every morning
- Keep stock up to date and assist storeman with stock take
- Keep the company vehicle clean
- Submit petrol slips
Performance Standards (General):
- Ensure that stock is up to date at
- Ensure that stock is up to date at all times and report any discrepancies
- Ensure that the company vehicle is clean at all times
- Ensure that petrol slips are submitted weekly
Competencies (technical & behavioural):
- Action Oriented
- Priority setting
- Customer Focus
- Planning
- Interpersonal savvy
- Approachability
- Functional / Technical Skills
- Delegation
- Action orientated
- Informing
- Planning
To apply for this job please visit fidelityservicesgroup.simplify.hr.
