Website Department of Home Affairs (DHA)
Department of Home Affairs (DHA) in South Africa is the government body responsible for managing national identity, citizenship, and immigration services.
About Department of Home Affairs (DHA)
The Department of Home Affairs (DHA) in South Africa is the government body responsible for managing national identity, citizenship, and immigration services. It acts as the custodian of personal records for all South African citizens and foreign nationals residing in the country.
Requirements
An undergraduate qualification in Public Management, Administration, Operations, Business Management, Management or Administration, Law or Social Science within these specified fields at NQF level 6 recognized by SAQA.
• Basic understanding Public Service Regulatory Framework.
• Knowledge of Civic Services Regulatory Frameworks Knowledge of the Batho Pele Principles.
• Knowledge of Fraud prevention.
• Knowledge of the Constitution.
• Knowledge of the Departmental Regulations and Prescripts.
• Willingness to travel and work extended hours.
Skills and Competencies
Interpersonal Skills. ‘
• Client Orientation and Customer Focus. Computer Literacy.
• Communication Skills (Written and Verbal).
• Telephone etiquette • Analytical Skills.
• Professionalism.
• Compassion.
• Conscientious.
• Patriotic, Honesty and Integrity.
Duties
The successful candidate will be responsible for, amongst others, the following specific tasks: Attend to enquire and perform online verification.
• Greet customers, and ensure that they receive a professional, warm and friendly welcome.
• Provide customers with orientation and information on the services required.
• Check status of the applicant (Fingerprint register on HANIS and marital status), and conduct online verification and issue a ticket.
• Provide advice and direction to relevant unit and ensure the highest customer service standards.
• Operate in front and behind the pay barrier and the point of contact for customers.
• Direct customers to relevant service departments in a timely manner and with the highest customer service standards.
• Ensure that all the customers waiting areas are maintained in the highest standards as per the appearance, accessibility and demarcation.
• Ensures that the customer receives the highest service standards in accordance with the departmental values and vision statements.
• Monitor the records of all cases.
• Monitor the influx of foreigners residing in the country with no legal documentation.
• Implement incidental matters ensure that the identity of illegal foreigner who are arrested, detained or convicted.
• Operate the live capture photo booth in the office.
• Verify, validate and capture client information on system, administer fingerprints, scan client supporting documents.
• Receive, scan and file smart cards upon receipt.
• Process collections of ID smart cards to clients.
• Process application of Identity Document, Registration of Birth, Marriages and Deaths, Late Registrations.
• Rectifications and Amendment of particulars and issuing and Citizenship documents.
• Implement policies and procedures in line with the approval Framework.
• Monitor individual resources (Physical).
To apply for this job please visit erecruitment.dha.gov.za.
