About Fidelity Services Group

Fidelity Services Group is Southern Africa’s largest integrated security solutions provider. The company, which was founded in 1957, offers a wide range of services for both residential and corporate clients across the region. The company stays current with global trends and technological developments to innovate and maintain its leadership in the security industry. Provides manned guarding and specialized security services for residential and commercial complexes, retail, financial services, industrial facilities, and government.

Job Purpose

A position exists for an Operations Manager stationed at the CashMaster KZN reporting to the Regional Operations Manager. The overall purpose of this position is to ensure the efficient day to day running and management of the region and that the Client’s needs are met.

Experience, Requirements and Qualifications

• Matric/Grade 12 Certificate or equivalent.
• PSIRA Grade B registered.
• Valid Driver’s License with own reliable transport is required
• At least 5 years’ experience in the operations environment. Security industry or similar role (advantageous at FSG)
• Staff management experience and knowledge of HR/IR will be an added advantage.
• Computer literacy with expert knowledge of the complete Microsoft package.
• No criminal record or any pending cases.
• Sound planning, administration, interpersonal communication and client liaison skills are required.
• Strong leadership and organisational skills as well as good interpersonal and communication skills are essential.

Key Performance Areas: (Not totally inclusive):

• Maintaining good relations between Fidelity CashMaster and the Client with regard to services rendered
• Managing allocated areas to ensure that contractual requirements are met as stipulated by the Client
• Ensuring that all Technicians in the field meet the contractual requirements as stipulated by the Client
• Constantly evaluating the service levels provided and making recommendations to the Client regarding the improvement of services
• General management and supervision of Technical staff to ensure that required performance is met at all times
• Dealing with all required administration matters
• Liaising daily with management on various operational issues
• Liaising daily with Regional Managers on various Operational matters.
• Ensuring the timeous submission of reports to both client and to the Regional Manager.
• Submitting relevant weekly / monthly incident and general reports to Management.
• Investigating incidents and reporting on such.
• Pro-active planning on various sites and clients.
• Evaluate staff on performance regularly – KPI’s

 Behavioral Competencies:

• Assertiveness
• Initiative
• Strong leadership ability
• Presentable
• Analytical, Critical Thinking & Planning skills
• Leadership & Self Development
• Goal Setting & Organisational skills
• Driving & Managing change
• Driven for results
• Interpersonal skills
• Communication direction & skills
• Development of others
• Customer focus
• Teamwork