Website Flash Group
Flash Group is a South African fintech company that strives to make people’s lives easier using technology. Driven by a vision for a more inclusive and connected economy, we expand opportunities for entrepreneurs, businesses and cash-based customers by providing new payment solutions and services. We work to meet the changing needs of our customers, and ultimately drive product and service access to everyone, everywhere.
We are looking for a Foreign Language Call Centre Agent in Bellville, Cape Town to Provide customer services to the customers that are Urdu, Amharic or Bengali speaking.
Responsibilities
Job Description
- Handle and resolve customer complaints
- Provide customers with product and service information
- Effectively deal with job stress, angry callers, and upset customers
- Support and provide superior service via phones, e-mails and faxes as a receiver and caller
- Answer calls professionally
- Respond to customer inquiries
- Enter customer information and update
- Process Orders accurately
- Identify and escalate priority issues
- Sell to Customers
- Route calls to appropriate resources
- Follow up customer calls where necessary
- Complete attendance registers
- Meets commitments to customers
- Other duties as assigned by management
Job Requirements
Minimum Requirements:
- Matric
- Must be bilingual, with fluency in Amharic and English
- Fluency in Foreign Languages i.e. Somalian, Bangladesh and Pakistan will be an advantage
- 6 months Call Centre Experience will be an advantage
- Must be computer literate
Attributes
- Be able to listen to the customer’s query and respond adequately
- Perfect telephone etiquette
- Able to handle irate customers
- Able to multitask
