Website Defy Appliances
Defy Appliances is a major South African manufacturer of domestic appliances, known for a wide range of reliable and energy-efficient large and small household products.
Defy Appliances is a major South African manufacturer of domestic appliances, known for a wide range of reliable and energy-efficient large and small household products. Defy manufactures various refrigerators, chest freezers, combi fridge/freezers and side-by-side units with features such as No-Frost technology, dual cooling, and A++ energy ratings. For laundry needs, Defy provides washing machines (front loader, top loader, and twin tub), tumble dryers, and washer-dryer combos. Reviewers praise models like the Defy 14kg Top Loader for high capacity and efficiency. The cooking range includes freestanding stoves (electric and gas), built-in ovens, hobs (gas, electric, vitroceramic), microwaves, and cooker hoods/extractor fans.
Job Description
- To provide comprehensive support to the Service Department by liaising telephonically with Customers.
- Following up on outstanding jobs with the technician/contractors/Agents
- Preparing Quotes for the repairs
- Ordering of Spares and following up on outstanding Spares Orders for jobs
- Debriefing of Contractors / technicians
MINIMUM REQUIREMENTS:
- A minimum of Grade 12 with proven experience in a similar environment
- Good technical parts interpretation
- Strong communication skills, both written and verbal.
- Working knowledge of SAP and Excel will be a prerequisite
- Prior experience in dealing with customer queries and handling complaints.
