About SITA

SITA SOC is the State Information Technology Agency, a South African government-owned company (SOC stands for “State-Owned Company”). Established in 1999, it was created to consolidate and coordinate the state’s information technology resources. SITA’s mandate is to manage the procurement and delivery of Information and Communications Technology (ICT) services for the South African government.

 Role and the Team

As a Graduate, you’ll be responsible to support user account administration and basic IT support activities. The role focuses on creating and managing system access, troubleshooting login issues, and ensuring all account-related processes follow established standards and security practices.

What you’ll do

• Create and manage user accounts according to defined standards and procedures.

• Troubleshoot and resolve login issues after account creation.

• Handle errors such as duplicate usernames and permission/access issues.

• Ensure accuracy when capturing user details, including correct spelling and information.

• Maintain proper documentation and follow naming conventions.

• Support compliance with security and access control requirements.

Qualifications

• Matric certificate is required.

• Basic PC literacy skills (email, systems navigation, data entry).

• Knowledge of Active Directory will be an advantage.

• Strong attention to detail to avoid errors that may impact system access or security.

• Good organizational skills and ability to follow structured processes.

• Basic problem-solving skills related to user access and account issues.

CORE COMPETENCIES

• Adhering to Principles & Values
• Communication
• Creating & Innovating
• Customer Focus
• Impact & Influence
• Leading Execution
• Results Orientation
• Teamwork

WHAT WE OFFER

We’re all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We’re really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it’s like to join our team and take a step closer to your best life ever.