Duties and responsibilities:

•    Answer Inbound and outbound calls/messages and emails handling as received via the GPS@UFS communication channels to offer relevant support for students (i.e., Graduation Positioning Support contact centre).
•    Support the overall GPS@UFS: Track Your Success project team in the execution of student support initiatives (i.e., student tracking and communication).
•    Compile/capture advising and or other student-related interaction data on the relevant databases within the GPS@UFS: Track Your Success project (i.e., evaluations/attendance registers, case management system).
•    Distribute, and collect/capture data related documentation related to student tracking and support initiatives (qualitative and quantitative research/data capturing and analyses).
•    Contribute to the research and conceptualisation/refinement of student support services and resources.
•    Develop, deliver/present individual advising and tutoring support.
•    Participate in ongoing training and development initiatives as identified and aligned with the overall GPS@UFS: Track Your Success/success coaching deliverables.
Inherent Job Requirements:

•    A Bachelor’s degree or a B-Tech degree on NQF Level 7 (attach a copy).
•    A minimum of one (1) year’s relevant experience as a tutor, student assistant, and teaching assistant and participation in relevant student leadership programmes, etc.

The following criteria apply to the selection of potential candidates:
•    The applicant should not currently be participating in an existing learnership/internship programme.
•    The applicant should not have any previous formal work experience.
•    The applicant must be willing to sign a learnership/internship agreement with UFS.
•    The applicant must be available for a period of 1 year to participate in the learnership/internship.

Recommendations:
•    Honours degree on NQF Level 8.
•    Knowledge of teaching and learning and student support.
•    Experience in using Microsoft Excel.
•    Good communication skills (verbal).

Key Competencies Required:

•    Results Orientated:
–    The ability to cope with a frequently changing environment and to adapt to evolving situations.
–    The ability to be reliable, responsible, dependable and to fulfil obligations.

•    Strategic Thinking:
–    The ability to deal with several activities at a time.
–    The ability to carefully analyse information and use logic to address issues and problems at work.

•    Business Acumen:
–    The ability to adhere to rules and strictly follow work regulations.
–    Proficient in using MS Office.
•    Leading:
–    The ability to maintain high levels of personal motivation, energy and enthusiasm.
–    The ability to be cooperative with others, display a good-natured attitude and encourage people to work together.

•    Building Coalitions:
–    The ability to interact with others and establish personal connections with people.
–    The ability to make decisions through consultation, collaboration and working with close supervision.

Assumption of duties:
01 June 2026

Closing date:
10 April 2026

Salary:
The monthly salary is R9 497.50.