The purpose of this role is to ensure the profitability of all sites within the portfolio by managing risks and identifying opportunities as the key account manager, as well as instilling customer centricity through regular, meaningful interactions.  Purpose is also to ensure compliance in terms of Health and Food Safety, operational stability, and people development.

High-level Objectives:

1. Drive Operational Excellence through regular, meaningful interactions to drive an inclusive partnership with each customer.
2. Ensuring that all sites take the necessary actions and ensure training interventions to prevent damages and maintain facilities, equipment, and machinery.
3. People Focus on empowering, developing and motivating teams and individuals to perform at their best. Ensure continuous development for yourself and team.
4. Food Safety Focus in ensuring that all sites take the necessary actions and ensure training interventions are taken to eliminate food safety risks.

Main responsibilities: 

1. Maintain and build strong relationships with new and existing customers.
2. Plan and execute business strategy to grow Ecowize Footprint in this region.
3. Generate leads for possible new business opportunities and communicate leads to Business Development Manager.

 Job Specification: 

1. Attend monthly meetings to discuss all aspects of the site such as progress reports, client feedback and team performance, aggregate hygiene reports, and budgets.
2. Use information obtained at the site to complete inspections, micros, audits, and customer feedback.
3. Conduct and report meetings with Teams.
4. Responsible for all portfolio operational activities, including operational problem-solving.
5. Lead & manage Site Managers, who in turn must manage their teams in order to produce a food-safe portfolio, daily.
6. Enforce a hygienic & safe working environment, with compliance to all statutory safety regulations.
7. Manage individual and team performance of HR Resource, and coach & develop Site Managers.
8. Manage and achieve the Portfolio Financial Budget.
9. Adhere to and promote the Company Value System by compliance with the Ecowize Way.

• Grade 12.
• Management /or Food Technology Qualification (advantageous).
• Experience in FMCG and or cleaning industry essential.
• Staff Management and Labour Relations experience is essential.
• Experience working with a Hygiene Quality Management System is advantageous.
• Own reliable transport essential and willingness to travel.
• Good command of the English Language.
• High-Quality administrative skills required.
• Be flexible to work different shifts.

The successful incumbent must have the following skill sets: 

• Must be comfortable with the Ecowize culture and values.
• Able to work a strict shift position and willing to work over weekends.
• Experience in the food production industry.
• Must be able to manage the strict flow of operations.
• Ability to work in a dynamic work environment and meet deadlines.
• High work standards, energetic and driven.
• Excellent communication skills (English Command).
• Proficient in all Microsoft Applications.
• Attention to detail.
• Customer centric.

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