To lead and inspire a high-performing team at branch Point(s) of Representation (PoR), ensuring safe and efficient daily operations, including cash management, security, risk and compliance, while driving sales growth and delivering an exceptional client experience in line with Personal and Private Banking strategy. The role is accountable for leading Universal Bankers and other frontline staff across the full employee life cycle, embedding strong performance, coaching and engagement, and continuously improving processes, controls and client service across the branch.

1. Bachelor’s degree in Commerce, Business Management, Finance, Banking or a related field.
2. FAIS-recognised qualification suitable for a Representative role.
3. RE5 certification (Regulatory Examination for Representatives).

Minimum experience

• 5 to 7 years’ experience in retail or branch banking, including significant frontline exposure to sales and service.
• Proven experience leading and managing a branch or frontline team (such as Universal Bankers or similar roles) with responsibility for performance, coaching and development.
• Demonstrated track record in driving sales, revenue and client growth, including effective use of both branch and digital channels.
• Strong experience in branch operations, including cash management, risk and compliance, audit resolution, fraud prevention and Occupational Health and Safety requirements.

Behavioural Competencies

1. Adopting Practical Approaches & Following Procedures
2. Articulating Information & Convincing People
3. Challenging Ideas & Generating Ideas
4. Directing People & Making Decisions
5. Producing Output & Providing Insights
6. Exploring Possibilities & Understanding People

Technical Competencies

1. Application & Submission Verification
2. Banking Process & Procedures
3. Customer Acceptance & Review
4. Customer Understanding
5. Processing
6. Product Knowledge