Website Standard Bank Group
Standard Bank Group is the largest African banking group by assets and market capitalization. It operates in 20 African countries and key global markets, often trading under the name Stanbic Bank in regions outside of South Africa.
Job Description
To support in maintaining stability, availability and reliability of services and application by facilitating various Service Management process and associated activities including level two support with business or domain knowledge to ensure continued and quality service across geographies.
Qualifications
Minimum Qualification
- Diploma in Information Technology
Experience Required
- Technology experience
- 3-4 years experience in Service Management Domain specific technology experience Level 2 technical support
Additional Information
Behavioural Competencies:
- Adopting Practical Approaches
- Articulating Information
- Checking Things
- Developing Expertise
- Documenting Facts
- Establishing Rapport
Technical Competencies:
- Application Knowledge for Support
- Application Support
- Data Analysis and Inference
- Documenting
- Risk Management
- Service Level Management
- Stakeholder Management (IT)
