RCL Foods is one of South Africa’s largest consumer goods and milling companies, producing a wide range of branded and private-label food products. The company was founded in 1960 and is headquartered in Westville, KwaZulu-Natal. The company uses its subsidiary, Vector Logistics, to distribute both its own products and those of other food manufacturers across Southern Africa.

Job Description

The Credit Supervisor is responsible for overseeing the full credit control function within a fast-paced FMCG environment. This role ensures effective risk management, optimal cash flow, and accurate financial processing while leading a team of credit controllers and support staff.

Minimum Requirements

• Relevant Finance or related Degree
• Experience working with accounts for Major Retailer & Wholesalers (Shoprite, PNP, Woolworths, Spar, Massmart Group, UMS, IBC, Elite Star)
• 3 to 5 years of  Supervisory Experience desirable

Duties & Responsibilities

Credit Management

• Oversee and manage all debtor accounts, ensuring accuracy and completeness.
• Review and approve discounts, pricing claims, promotional credits, and rebate workflows in line with SOPs.
• Release customer orders daily after vetting credit limits and risk exposure.
• Monitor credit limits and stop-supply actions, escalating risk where required.
• Review and sign off aged analysis comments, overdue accounts, and action plans.
• Ensure compliance with company credit policies, audit requirements, and internal controls.

 Operational & Administration Control

• Ensure timely distribution of customer statements, invoices, and PODs.
• Ensure accurate payment allocations and reconciliation of customer accounts.
• Correct misallocated transactions through journals and adjustments.
• Maintain accurate customer master data, including account openings, changes, and workflows.
• Manage returns and damaged goods claims with relevant stakeholders.
• Resolve unpaid invoice queries promptly and professionally

Claim & Pricing Processing

• Validate all pricing, promotional and rebate claims according to agreed processes.
• Ensure invalid claims are escalated to pricing or sales departments.
• Oversee monthly claims trackers and reporting deadlines.
• Ensure pricing claims are processed correctly and allocated to the correct principals

Cash Flow Management

• Oversee daily bank statement analysis and tracking of deposits.
• Manage daily and weekly cash flow reporting (Actuals vs Forecast).
• Ensure all receipts are identified, recorded, and allocated timeously

Team Leadership & People Management

• Lead, mentor, and supervise team members (credit controllers, data capturers, and admin staff).
• Conduct performance reviews, training, coaching, and succession planning.
• Build a high-performing, engaged team committed to accuracy and compliance.
• Manage leave, workloads, and resource planning efficiently.
• Foster a culture of continuous improvement and accountability

Reporting & Business Support

• Prepare weekly and monthly debtors’ book reports for Credit Manager.
• Provide risk insights, customer trends, and collection performance updates.
• Support internal and external audit processes, ensuring zero findings.
• Assist with sales queries and customer engagements where necessary.
• Maintain and update SOPs for the credit department.