First National Bank (FNB) is one of the “big four” banks in South Africa and a division of the financial services conglomerate, FirstRand. It provides a full range of banking and financial services to individuals, businesses, and corporations. An acclaimed mobile banking app and online banking platforms that offer secure and convenient access to financial services, including Secure Chat for customer support.

Job Description

• To provide tools and management information to support business strategy, by developing dialler strategies and managing day to day dialler operations

Are you someone who can:

• Dialer management
• Campaign and leads distribution
• Dialer MIS – campaigns, staff optimization, capacity planning
• IT/system related role to support collections/sales/operations function
• Contribute to the delivery of business results (e.g. cash collected, leads converted) through dialer campaigns
• Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions
• Develop campaigns and load onto dialer to drive collections/sales/operations strategy within agreed turnaround times and deadlines
• Minimise dialer and agent downtime by planning effective campaigns with appropriate workload and balancing of workload between collectors

You will be an ideal candidate if you:

• Grade 12
• 2-3 years collections/operations experience is an advantage
• Dialer experience essential (1-2 years’ experience)
• Excel and SQL/SAS skills required