About Financial Sector Conduct Authority (FSCA)

The Financial Sector Conduct Authority (FSCA) is the dedicated market conduct regulator for financial institutions in South Africa. Established in 2018 under the Financial Sector Regulation Act 9 of 2017, it replaced the former Financial Services Board (FSB) as part of the “Twin Peaks” regulatory model.

Purpose of the Job:

• To act as a front-line person and render professional administrative support to the Financial Sector Conduct Authority’s reception area.  The person appointed will report to the Manager: Facilities

Key Performance Areas:

• Customer centricity (customer service for good customer experience),
• Receive visitors and contractors, and register them on the electronic visitor management system,
• Communicate to staff and visitors professionally and effectively,
• Operate the switchboard professionally by directing all phone calls correctly,
• Record and distribute messages electronically via email, and telephonically (MS Teams),
• Capture incoming and outgoing mail, and parcels on the electronic mail tracking system,
• Ensure general tidiness and cleanliness at the reception area,
• Check and monitor the switchboard telephone system,
• Adhere to departmental service delivery standards.

Other Key Competencies:

• The candidate must demonstrate the following skills and attributes: computer literacy; customer service skills; problem solving skills; excellent communication skills and proficiency in English; be highly reliable and a trustworthy person who respects confidentiality; have good human relations skills; and telephone etiquette skills.

Requirements

• Matric Certificate (Grade 12), studying towards a Higher Certificate in Office Administration (or equivalent certificate) NQF 5, with at least minimum 2 years’ experience as a Receptionist or Administrative Assistant or Hospitality Assistant or Customer Care Agent.