Website Fidelity Services Group
Fidelity Services Group is Southern Africa’s largest integrated security solutions provider. The company, which was founded in 1957, offers a wide range of services for both residential and corporate clients across the region.
About Fidelity Services Group
Fidelity Services Group is Southern Africa’s largest integrated security solutions provider. The company, which was founded in 1957, offers a wide range of services for both residential and corporate clients across the region. The company stays current with global trends and technological developments to innovate and maintain its leadership in the security industry. Provides manned guarding and specialized security services for residential and commercial complexes, retail, financial services, industrial facilities, and government.
Job Description
The General Manager – Engineered Fire Protection is responsible for the full national leadership, growth, profitability, and operational performance of the Sprinkler Division.
Although based in Durban, this role carries national revenue responsibility and will drive expansion across multiple regions in alignment with SecureFire’s national strategy.
This is a full P&L accountable leadership role.
Financial Mandate
- Deliver a minimum annual revenue target of R30 million nationally.
- Achieve and maintain strong operating profit margins.
- Oversee accurate tender pricing and margin protection.
- Monitor project profitability across all regions.
- Improve cash flow and manage debtor days.
- Scale revenue without compromising quality or execution standards.
Core Responsibilities
National Revenue Growth
- Drive sprinkler installation projects across South Africa.
- Build a strong national recurring maintenance base.
- Identify and target high-value industrial, logistics, retail, and commercial developments.
- Work closely with SecureFire sales and business development teams to integrate sprinkler into major client offerings.
- Lead major tender submissions nationally.
Project & Operational Leadership
- Oversee all sprinkler installations nationally.
- Ensure projects are delivered:
- On time
- Within budget
- To specification
- Implement national project tracking dashboards.
- Reduce defects, rework, and cost overruns.
- Manage subcontractors and regional installation teams.
Service & Recurring Revenue Strategy
- Build and scale a national maintenance portfolio.
- Improve technician productivity and route optimization.
- Increase maintenance renewal retention rates.
- Develop long-term client contracts.
Technical Leadership
- Approve system designs and technical calculations.
- Oversee pump systems, tanks, and full fire suppression infrastructure.
- Maintain high quality assurance standards nationally.
- Ensure the division maintains technical credibility and market respect.
Team & Structure Development
- Build regional technical leaders under the division.
- Develop a scalable national operating model.
- Implement structured KPI management.
- Drive a performance-based culture.
Key Performance Indicators (KPIs)
- R30 million annual national revenue target
- Gross margin per project
- Operating profit percentage
- Project completion timelines
- Installation defect rate
- Maintenance contract growth
- Debtor days
- National operational efficiency metrics
Experience Required
- 10+ years in sprinkler/fire protection systems.
- Experience managing large-scale, multi-site projects.
- Proven national revenue responsibility.
- Strong commercial acumen and P&L exposure.
- Ability to scale and structure a growing division.
To apply for this job please visit fidelityservicesgroup.simplify.hr.