About Lesaka Technologies

Lesaka is a South African financial technology company. We deliver financial services to consumers (B2C) and merchants (B2B) in Southern Africa through our proprietary banking and payment technologies. We offer banking, lending and insurance products to consumers and cash management solutions, bill payment technologies, value-added services, business funding and card acquiring solutions to formal and informal retail merchants.

Job Description

• We’re Hiring: Helpdesk Assistant – Lesaka Merchant Division (Hospitality), Midrand
• Lesaka Merchant Division (Hospitality) is expanding our Support team, and we’re looking for a dedicated Helpdesk Assistant to join us at our Midrand offices.
• The successful candidate will report to the Call Centre Manager and will play a vital role in delivering exceptional first‑line support to our customers.
• This is an excellent opportunity for a customer‑centric, detail‑oriented professional who thrives in fast‑paced environments and enjoys solving problems through clear communication and structured support processes.

What You’ll Do

• As a Helpdesk Assistant, your responsibilities will include:
• Answering all incoming calls and responding to emails promptly
• Handling customer inquiries telephonically and via email
• Documenting all call information according to standard operating procedures
• Researching required information using available resources
• Managing and escalating customer complaints
• Providing customers with product and service information
• Updating customer information in the system
• Identifying and escalating priority issues
• Distributing incidents evenly to agents based on severity levels
• Coordinating with technicians to ensure timely customer assistance
• Following up with customers where necessary
• Producing call reports when required
• Demonstrating flexibility in adapting to a wide range of tasks
• Managing multiple priorities in a dynamic environment

Minimum Requirements

To be considered, you must have:

• Grade 12 or equivalent (essential)
• Strong comprehension skills to accurately understand and summarise customer issues
• Excellent listening skills and clear verbal communication
• A customer‑centric mindset with empathy, friendliness, and patience
• Ability to write clear, structured, and professional notes
• Basic technical awareness of systems/products and ability to recognise issue patterns
• Understanding of workflows, procedures, and compliance requirements
• High attention to detail and accuracy in information capturing
• Accountability and ownership of work quality
• Professionalism, reliability, emotional control, and confidentiality
• Learning agility and willingness to grow through feedback and experience

Who We’re Looking For

Someone who is:

• Customer‑focused
• Calm, patient, and professional
• Detail‑driven and organised
• Able to multitask effectively
• A strong communicator
• Adaptable and eager to learn
• Ready to thrive in a fast‑paced support environment