Kazang is a financial technology solution provider that offers point-of-sale (POS) devices and a mobile app to help small businesses and informal traders in Southern Africa sell a wide range of prepaid services and accept micro-payments. The goal is to provide convenience to communities and create income opportunities for merchants. Kazang offers a variety of products and services designed to help micro-merchants become a “one-stop-shop” in their communities.

About the Role

• We’re looking for a UX/UI Designer to join our growing product organization and take the lead in crafting exceptional user experiences across our digital ecosystem.
• As a UX/UI Designer, you’ll own the end-to-end design process (from discovery to delivery) translating complex business challenges and user insights into elegant, intuitive, and scalable design solutions.
• You’ll collaborate closely with Product Managers, Product Owners, and Engineers to ensure our products are not only functional but also delightful, accessible, and impactful.
• You’ll play a key role in shaping our design standards, mentoring junior designers, and driving design excellence across teams.

Key Responsibilities

User Research & Discovery

• Lead discovery efforts to understand user needs, motivations, and behaviors through interviews, journey mapping, and usability testing.
• Synthesize insights into actionable design opportunities that align with business and product strategy.
• Collaborate with Product Managers to validate hypotheses and define the experience vision for each product initiative.

Design & Prototyping

• Design end-to-end user experiences across web and mobile platforms, from low-fidelity concepts to polished, high-fidelity prototypes.
• Apply best practices in UX, visual hierarchy, interaction design, and accessibility to ensure designs are inclusive and effective.
• Create and maintain reusable design systems and component libraries to drive consistency and scalability across products.
• Use analytics and feedback loops to iterate and continuously improve the user experience.

Collaboration & Delivery

• Partner with Product Owners and Engineers throughout the product lifecycle to ensure design intent is executed accurately in development.
• Participate in design critiques, sprint ceremonies, and product demos.
• Provide design leadership by guiding visual and interaction direction for complex projects.
• Contribute to team-wide design documentation, frameworks, and playbooks.

Continuous Improvement

• Stay ahead of emerging trends, technologies, and tools within UX/UI design.
• Champion user-centered design principles across the organization.
• Mentor and support junior designers, fostering a culture of learning and design excellence.
• Continuously refine processes, tools, and workflows to improve design quality and speed of delivery.

What Success Looks Like

• Intuitive, accessible, and visually cohesive designs that improve user satisfaction and business performance.
• Clear, consistent design documentation and collaboration across Product and Engineering.
• Increased adoption and usability driven by data-informed design decisions.
• Positive design culture and uplift in design standards across the product organization.

Skills & Qualifications

• 6+ years of professional experience in UX/UI or Product Design.
• Proven track record designing and shipping high-quality digital products across web and mobile.
• Strong portfolio showcasing UX strategy, visual design excellence, and measurable product impact.
• Advanced proficiency in Figma, FigJam, and modern prototyping tools.
• Experience conducting and applying insights from user research, usability testing, and data analytics.
• Strong understanding of design systems, interaction design, and accessibility standards (WCAG).
• Familiarity with Agile or Lean product development practices.
• Excellent communication, collaboration, and stakeholder management