About Lancet Laboratories

Lancet Laboratories is a major private pathology service provider operating across all 9 provinces in the country. Headquartered in Johannesburg, it provides diagnostic and monitoring services for the private healthcare sector, as well as corporate, insurance, and industrial clients.

Job Purpose

• Responsible for accurate capturing of data

Minimum Criteria Required:

• Grade 12 or relevant NQF level 4 qualification

Experience:

• 0-1 Yrs Relevant Working Experience

Relevant Job Knowledge:

• Computer literate
• Laboratory information systems
• Organisational policy and procedures

Key Performance Areas:

• Capture patient information and medical aid details from Dr’s report forms to ensure correct processing
• Responsible for capturing data accurately and timeously to ensure quality outputs.
• Order stationery to ensure ample resources available for effective service delivery.
• Assist on switchboard to ensure effective operations.
• Responsible for accurate logging of patient registration form onto computerized data base system according to SOP’s used for reports, medical aid or patient payment
• Checking of registration forms on computer according to SOP for depandable and accurate patient results
• Ensures dispatching of specimens for processing in accordance with prescribed standard operating procedures and monitors progress and filing of reports, including handling queries and report delivery, in line with prescribed turnaround time.
• Performs hospital rounds to distribute reports and collect submitted samples for processing in accordance with relevant standard operating procedures.
• Handles and refers administrative queries and customer complaints to ensure timely resolution of queries and responses to complaints.
• Responsible to track progress of sample delivery by couriers to ensure that specimens are received by the designated laboratory, processed and results returned timeously and in compliance with set standard operating procedures.
• Investigates bottlenecks in pre-analytical laboratory processes and ensure timely resolution of challenges.
• Ensures basic housekeeping in own working area, including suitable cleaning and preparation of equipment according to set standard operating procedures.
• Monitors stock levels and orders additional stock to ensure the availability of required materials at all times and ensure delivery of stock to the doctor’s rooms.
• Represents the organisation by applying the principles of customer care in the medical pathology field and interacts professionally and ethically with medical professionals and staff.
• Management of the reception area and give out relevant information and direct clients to relevant departments while offering excellent customer service
• Receives cash from patients and ensures banking of monies in accordance with relevant standard operating procedures.
• Reports incidents, logs customer complaints and problem solution, reads documents and actions tasks on the laboratory information management system in compliance with relevant organisational policy
• Responsible for adhering to Lancet uniform protocols as set standard operating procedures.
• Responsible for specimen storage by scanning specimens electronically to ensure easy access to specimens for after requests
• Performs maintenance of Laboratory equipment to ensure good working order
• Maintains good waste removal practices in accordance with Waste Removal Policies and Procedures
• Responsible for own and new staff training and records to ensure continuous development

Competencies:

• Ability to cope with nervous / distressed patients
• Ability to work in a pressured environment
• Ability to work as part of a team
• Adherence to company dress code
• Administrative skills
• Attention To Detail
• Communication
• Confidentiality / Sensitivity
• Customer Orientation
• Empathy
• Flexibility
• Interpersonal skills
• Rule orientation
• Business numeracy
• Resilience