Website Clicks Group
Clicks Group is a leading South African retail-led healthcare and beauty group, headquartered in Cape Town.
Application Details
Industry: FMCG & Supply Management
Job category: FMCG, Retail, Wholesale and Supply Chain
Location: Mpumalanga
Contract: Permanent
Remuneration: Market Related
EE position: Yes
Responsible for providing pharmaceutical care services (within scope of practice) and performing day-to-day dispensary administration according to company’s Standard Operating Plans (SOPs). To focus on the administration of scripts to provide general dispensing duties with the emphasis on patient satisfaction
Responsibilities
· Interact with customers in a professional manner and with strict confidentiality within SOP and agreed timelines
· Administration of scripts and or any other claiming/capturing related procedure
· Accurate and complete handling of all profiles worked on
· Interact with health care professionals where needed
· Problem solving and follow up of queries
Duties
· Interact with customers via telephone or other means regarding medication and Healthcare Services
· Accurate capturing of scripts received at the Central Pharmacy centre
· Handling of queries regarding prescriptions
· Patient Profile management
· Assist with Chronic authorizations
· Liaison with all other departments
· Ad hoc requirements as per operational requirements
Knowledge:
· Product knowledge (including OTC)
· SAPC and relevant legal knowledge
· Sound knowledge of the chronic authorization process and procedures
· Customer service orientated
· Ethical working practice and compliance
Skills:
· Computer literacy (MS Office)
· Customer service orientated
· Team Player
· Integrity
· Accuracy and attention to detail
· Computer literacy (MS Office)
· Must be bilingual (with English being one of the requirements
· Must be able to work with patients and be adaptable to assist with various departmental duties
· Be able to use initiative in order to provide patient satisfaction
· Effective time management skills
· Adaptability
· Positive attitude
· Be able to work under pressure
Competencies:
Essential
- · Adhering to Principles and Values
- · Working with People
Delivering Results and Meeting Customer Expectations
Experience:
- · Minimum 1 year in the role of Pharmacist Assistant Post Basic
Education:
- · Further Education and Training Certificate Pharmacist Assistance (Essential)
Kindly note only applicants who meet the minimum requirements will be contacted.
To apply for this job please visit careers.clicksgroup.co.za.
