About Sasria

Sasria is a short-term insurance company wholly owned by the state and reports directly to National Treasury. The company is self-funding and generates income from premiums which is used to pay all claims and expenses. The company is also responsible for providing adequate capital for major catastrophic losses. The organisation’s success for the past 36 years can be attributed to its business model. Our customers are in all sectors of the economy and these include listed companies, public companies, small SME’s, state-owned companies, municipalities and private individuals.

Job Summary

The learner should be able to process and handle claims within the delegated authority by ensuring validity, assessing liability and negotiating settlement, whilst ensuring excellent customer service and cost containment. The management of claims should be within the governed framework to ensure compliance with the short term insurance regulations.

Minimum Qualifications:

• Matric.

Minimum Experience:

• None.

Please note that preference will be given to people with disabilities.

Duties and Responsibilities

Administration and Claims processing

• Perform administration functions – registration of new claims and loading (and authorization) payments.
• Examine and validate new claims and any related documentation thereof.
• Adjust claims and ensure that the merits are inline with Sasria policy cover.
• Ensure that the appropriate documents supporting the quantum are received and the calculations are correct.
• Perform document diary maintenance on IMS system.
• Update the reserve as per reserving policy and keep a regular follow-up outstanding proof of quantum.
• Exercises proper judgment and decision making to analyze the claims exposure, to determine the proper course of action and to appropriately settle the claim within delegated authority.
• Approve claims within delegated authority after verification of all documents and validation thereof under the policy cover.
• Escalate complex and contentious claims to Supervisor.
• Manage and ensure that all other external resources and handle the claim within the required procedures and Sasria philosophy.
• Update notes on the system regularly to ensure notes reflect latest status of claim.
• Inform underwriting department of gaps in cover, omitted documents as well as losses/ gains on premium.
• Handle all customer enquiries and queries promptly and in-line with policy.

Agency/ Broker Liaison

• Negotiate the settlement of claims.
• Liaise with Agent companies and brokers regularly on the progress of the claim.
• Update all relevant stakeholders on the progress of the claim.

Perform ad hoc tasks

• Perform any reasonable tasks as and when required by the Line Manager.