Job Description

To manage and develop all branch resources including people, processes and systems to deliver a sustainable and profitable branch/point of representation (PORs) income statement and balance sheet, while embedding a strong, disciplined and client-focused culture aligned to the local catchment strategy. Specific responsibilities include:

Key Responsibilities

• Lead and optimise branch performance by managing revenue, costs, balance sheet growth and client profitability within defined pricing, risk and governance parameters.
• Build, lead and develop a high-performing team through effective workforce planning, coaching, performance management, capability building and employee engagement across the full employee lifecycle.
• Drive a distinctive client experience by implementing client strategies, enabling cross-selling, migrating clients to appropriate channels and ensuring consistent delivery of what matters most to clients.
• Ensure robust risk, compliance and operational control by identifying, monitoring and mitigating operational, regulatory and conduct risks, and maintaining full adherence to legislative, audit and internal control requirements.
• Embed operational excellence and change adoption by improving processes, resolving system issues, enabling accurate management information and acting as the interface between branch teams and change initiatives.

Qualifications

• Bachelor’s Degree (FAIS aligned NQF7 qualification or higher) in Commerce, Finance, Business Management, Economics or a related commercial discipline.
• Financial Advisory and Intermediary Services Representative status is required
• Regulatory Examinations Level 1 and Level 5 are preferred if not already held.

Experience Required

• A minimum of 8 to 10 years’ experience within a retail or personal banking environment, including proven experience in branch or sales and service leadership.
• Demonstrated experience in managing a branch income statement and balance sheet, driving sales performance, client growth and operational delivery.
• Experience leading teams of managers and frontline staff, with accountability for performance, conduct, development and engagement.

Behavioural Competencies

• Adopting Practical Approaches & Exploring Possibilities
• Challenging & Generating Ideas
• Articulating Information & Providing Insights
• Following Procedures & Showing Composure
• Convincing & Understanding People
• Producing Output & Making Decisions

Technical Competencies

• Application & Submission Verification (Consumer Banking)
• Banking Process & Procedures
• Client Acceptance & Review
• Client Knowledge
• Processing
• Product Knowledge (Consumer Banking)