Clicks Group Limited is a South African retail-led healthcare group that is the country’s leading health, beauty, and wellness retailer and largest retail pharmacy chain. It operates a diverse range of brands across Southern Africa. The anchor brand and core of the business, it is the largest health and beauty retailer and largest retail pharmacy chain in South Africa, with over 990 stores and 780 in-store pharmacies.

Job Objectives:

• To deliver exceptional customer service through in-store visibility and proactivity to customer needs through knowledge and understanding of health and supplements.
• To consult with customers and provide suitable advice on healthcare, nutritional and supplement products.
• To drive healthcare sales in line with targets through promotion of a broad range of brands by cross selling and upselling to increase profitability.
• To drive stock availability in the healthcare aisles through compliance with stock management principles and procedures in order to drive sales.
• To prevent wastage in own area by adhering to stock rotation principles.
• To prevent stock losses by following all risk management policies and principles.
• To ensure high standards of hygiene and cleanliness within the store in order to create an appealing shopping environment for customers.
• To implement product merchandising by following the merchandising guidelines and procedures.
• To adhere to all store standard operating procedures.
• To ensure continuity of service by focusing on own development and product knowledge and sharing product information with relief staff.

Knowledge:

• Desirable: Basic health, fitness and supplements product knowledge
• Essential: Basic knowledge of retail store operations principles (stock management, merchandising, risk management,)

Skills:

• Essential: Good communication and interaction skills
• Customer and service orientation
• Selling skills
• Merchandising skills
• Desirable:
• Basic computer literacy

Competencies:

Essential:

• Relating and Networking
• Persuading and Influencing
• Delivering Results and Meeting Customer Expectations

Desirable:

• Following Instructions and Procedures
• Presenting and Communicating Information
• Achieving Personal Work Goals and Objectives

Minimum requirements

Experience:

Essential:

• At least 1 year related experience
• Selling skills; customer related training

Desirable:

• Experience working with sports nutrition and vitamin related products

Education:

• Essential: Matric (50% pass in Maths, Maths Lit, and Englisgh)
• Desirable: Sports / fitness / nutrition qualification