About Life Healthcare

Life Healthcare is a global, diversified people-centred and Johannesburg Stock Exchange-listed healthcare organisation that in southern Africa offers acute care, acute mental health, acute rehabilitation and renal dialysis services. With 38 years of expertise and 66 world-class healthcare facilities across southern Africa, Life Healthcare provides acute care to over 600 000 patients every year.

Job Description

A vacancy exists for an EWP Telephone Clinician within Life Health Solutions Employee Wellness. The position will be reporting to the EWP Team Leader. The successful candidate will be responsible for providing quality emotional consultations and counselling with employees telephonically. The role will require referral management, and follow-up on referrals to the EWP Practitioner network and ensure services are in line with the clients’ service level benchmarks.

Critical Outputs

• Provide quality emotional phone counselling and consultation services to relevant stakeholders
• Demonstrate appropriate consultation methodology that is efficient, customer focused and professional and in line with clinical protocols provided by Life Health Solutions
• Link, and follow-up on face-to-face referrals to the EWP Practitioner network and ensure resolution with service level benchmarks
• Maintain up to date knowledge of client companies’ Service Level Agreements as well as Life Health Solutions systems, policies and procedures
• Consider appropriate care methodology when providing solution plans
• Ensure that information is shared with respect to best practice standards of ethical behaviour and confidentiality
• Managing any risks, contain employees, and ensure appropriate care resolution
• Demonstrate consistent and accurate recording of case data
• Activate support for stakeholders requesting legal or financial wellness interventions
• Activate support for stakeholders requesting health interventions
• Undertake Manager/HR/Occupational Health consultations where needed
• Arrange and refer group interventions post trauma

Requirements

• Clinical or counselling related qualification (Degree in Psychology / Social Work / Registered Counsellor)
• 2 – 3 years of experience in relevant Human Sciences field and within Employee Wellness Experience in relevant Human Sciences field
• Previous EWP experience in a clinical setting
• Annual professional registration with the relevant statutory body (HPCSA; SACSSP)
• Counselling proficiency in English and Afrikaans

Competencies

• Sound knowledge of ethics and codes of practice within the field of psychology, social work; counselling and employee wellness provisioning
• Exceptional written and verbal communication skills to enable clearly consolidated reports and feedback to relevant stakeholders
• Good interpersonal skills and analytical abilities
• Ability to work independently and proactively, as well as being an integral member of a skilled team
• Ability to apply clinical skills and knowledge to employee wellness provisioning
• Ability to work in a high pressure, fast paced environment
• Excellent administrative and organisational skills
• Ability to multi-task and interact professionally with clients and colleagues
• Strong customer service focus and ability to understand/anticipate customer needs
• Confidentiality, Dependability and integrity
• Align with operational requirements of the business
• Excellent written communication skills