Website Intercare Group South Africa
Intercare Group is a prominent South African private healthcare provider founded in 2000 by Drs Hendrik Hanekom and George Veliotes.
About Intercare Group South Africa
The Intercare Group is a prominent South African private healthcare provider founded in 2000 by Drs Hendrik Hanekom and George Veliotes. The group operates an integrated network that includes medical and dental centers, day hospitals, and physical rehabilitation facilities across major provinces like Gauteng, Western Cape, Eastern Cape, and KwaZulu-Natal.
DUTIES & RESPONSIBILITIES
- Provide efficient, friendly and professional telephone services in patient care.
- Assist patients in accurately completing appropriate forms, and document all information in accordance to internal policies and procedures.
- Responsible for all processes related to the reception-patient journey, e.g. booking, arrival and payment of patient on the relevant system.
- Direct all customers to the appropriate location, services and Professional.
- Ensure patient confidentiality at all times according to POPIA.
- Ensure that the reception area is always neat and tidy.
- Refer all emergency cases to the nurse’s station according to protocol.
- Assist patients with basic account queries and escalate as necessary.
- Collect all co-payments and account balances according to Intercare policies and procedures.
- Execute and adhere to daily cash-up and banking processes.
REQUIREMENTS
- Minimum qualification: Grade 12.
- Previous experience in a customer focused service environment, e.g. reception, will be advantageous.
- Computer proficient.
- GoodX system experience will be advantageous.
To apply for this job please visit my.wamly.io.
