Fidelity Services Group is Southern Africa’s largest integrated security solutions provider and an industry leader in risk solutions. Based in South Africa, the company offers a wide range of services to corporate, government, and individual clients, including guarding, cash solutions, electronic security, cleaning, and facilities management. Offers specialised and trained guarding services for a variety of industries, including residential, retail, banking, and government sectors. The group has an accredited training academy that provides a range of security-related training programs (e.g., firearm competency, VIP protection, and aviation security).

Purpose of the Role:

• Responsible for delivering training and support to our clients and operations team on the road. The ideal candidate will have a strong understanding of our track and trace application, excellent communication skills, and a patient and professional approach to working with diverse individuals.

Key Responsibilities:

• Deliver training and support to clients and operations team on the road
• Ensure precise delivery of client key bags, packages, and collection of same
• Troubleshoot problems and issues that arise while on the route
• Interact with clients in a professional and humble manner
• Provide excellent customer service and build strong relationships with clients
• Work flexible hours, including evenings and weekends as required
• Maintain accurate records and reports of training and activities
• Provide feedback and insights to the training team to improve processes and procedures

Minimum Requirements:

• Matric
• PSIRA certificate – Grade C
• Driver’s license Code 10 with PrDP
• CIT certificate
• Firearm Competency
• Relevant experience in a similar role
• Strong understanding of logistics and operations processes
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team

Key Competencies:

• Full understanding of the track and trace application
• Excellent communication and interpersonal skills
• Patient and understanding when working with diverse individuals
• Ability to work long hours and shifts, including evenings and weekends as required
• Precise and detail-oriented approach to delivering client key bags and packages
• Ability to troubleshoot problems and think on your feet
• Humble and professional approach to interacting with clients